Customereye

Britannia Hotels

Travel & Hospitalitywww.britanniahotels.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 423 days (about 7.2 per month). Busiest month: 25% of reviews. Languages: en 99%, nl 1%.

Overall Score

37/100
+100.0 vs. last month1.49 ★ average rating · 100 reviews
37/100 from 100 reviews over 14 months, moderate confidence.

Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 29 Sept 2026

Score

37.3

Industry average 61.1

23.8 below average

Rating

1.49

Industry average 4.01

2.52 below average

Reply rate

—

Industry average 43.7%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#487of 550 ranked in Travel & Hospitality
Top 89% · Bottom Tier
#1 (best)#550 (worst)
#485Peer
#486Peer
#487This company
#488Peer
#489Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

26% of reviews positive, 73% negative

26%
positive
  • Positive26%
  • Neutral1%
  • Negative73%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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