Travel & Hospitality • United Stateswww.singaporeair.com
Review data last updated .
Based on public reviews and response behavior.
2,526 reviews over 5,264 days (about 15 per month). Busiest month: 2% of reviews. Languages: en 98%, de 1%, fr 0%.
Travel & Hospitality average: score 64.1, rating 4.08 stars, reply rate 42.7%, over 693 ranked companies · benchmark 31 Oct 2026
Score
33.7
Industry average 64.1
30.4 below average
Rating
3.05
Industry average 4.08
1.03 below average
Reply rate
—
Industry average 42.7%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 55% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 2,526 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 693 ranked companies in Travel & Hospitality (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.310 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.190). Review the worst months in the trend data to identify specific operational or product issues.
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