Based on public reviews and response behavior.
100 reviews over 3,647 days (about 0.8 per month). Busiest month: 6% of reviews. Languages: en 99%, fr 1%.
Travel & Hospitality average: score 63.7, rating 4.01 stars, reply rate 40.1%, over 909 ranked companies · benchmark 23 Oct 2026
Score
32.8
Industry average 63.7
30.9 below average
Rating
1.30
Industry average 4.01
2.71 below average
Reply rate
—
Industry average 40.1%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
19% of reviews positive, 78% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 909 ranked companies in Travel & Hospitality (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.589 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 32.8 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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