Passports and Visas.com

Travel & Hospitality • USwww.passportsandvisas.com

Review data last updated July 3, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

4.09 ★ average rating · 634 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#118of 150

Top 79% · Bottom Tier

#1 (best)#150 (worst)

#116Peer

#117Peer

#118This company

#119Peer

#120Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering July 2025 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 548 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.6%

Onboarding

13.3%

Loyalty

12.4%

Response Speed

11.8%

Product Quality

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 32.8% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

71.8%

4★

4.6%

3★

2.4%

2★

3.3%

1★

18.0%

Based on 634 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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