WestJet

Travel & Hospitalitywww.westjet.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

−37.5 vs. last month1.58 ★ average rating · 821 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#139of 150

Top 93% · Bottom Tier

#1 (best)#150 (worst)

#137Peer

#138Peer

#139This company

#140Peer

#141Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral1%
Negative78%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 810 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.5%

Loyalty

15.4%

Response Speed

14.1%

Delivery Shipping

11.4%

Communication

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 78.3% across this company's analyzed reviews.
•44 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

8.9%

4★

2.1%

3★

3.5%

2★

9.1%

1★

76.4%

Based on 821 analyzed reviews. Sentiment is slipping: 10.5% of reviews in the last three months were positive, compared with 32.4% in the three months before that.

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