Based on public reviews and response behavior.
94 reviews over 257 days (about 11 per month). Busiest month: 18% of reviews. Languages: en 59%, da 9%, sv 9%.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
21.9
Industry average 61.3
39.4 below average
Rating
1.09
Industry average 3.93
2.84 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
6% of reviews positive, 93% negative
Covering September 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 9% of reviews in this period, with 91% negative and 0% neutral.
Share of theme mentions
Themes extracted from 94 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.887 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 21.9 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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