budgetair.com/en_us

Travel & Hospitality • United Statesbudgetair.com/en_us

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

25/100

+10.2 vs. last month2.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#149of 150

Top 99% · Bottom Tier

#1 (best)#150 (worst)

#146Peer

#147Peer

#148Peer

#149This company

#150Peer

Overall Customer Sentiment

Below Average

31% of reviews positive, 67% negative

31%

positive

Positive31%
Neutral2%
Negative67%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 77% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

19.7%

Customer Support

15.5%

Communication

13.1%

Loyalty

10.9%

Response Speed

9.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 69.0% across this company's analyzed reviews.
•30 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

25.8%

4★

6.3%

3★

2.3%

2★

3.2%

1★

62.3%

Based on 600 analyzed reviews. Sentiment is slipping: 14.6% of reviews in the last three months were positive, compared with 35.3% in the three months before that.

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