Travel & Hospitality • United Statesbudgetair.com/en_us
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 469 days (about 39 per month). Busiest month: 11% of reviews.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
25.2
Industry average 61.2
36.0 below average
Rating
2.30
Industry average 3.92
1.62 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 67% negative
Covering October 2024 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 77% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.352 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 25.2 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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