Customereye

Premier Inn

Travel & Hospitalitywww.premierinn.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

198 reviews over 34 days (about 177 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: en 98%, de 2%, fr 1%.

Overall Score

26/100
Short observation window (34 days)
−5.6 vs. last month1.99 ★ average rating · 198 reviews
26/100 from 198 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 59% of the reviews.

Travel & Hospitality average: score 58.8, rating 3.99 stars, reply rate 43.3%, over 348 ranked companies · benchmark 20 Sept 2026

Score25.5vs 58.833.3Rating1.99vs 3.992.00Reply ratevs 43.3%

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#338of 348 ranked in Travel & Hospitality
Top 97% · Bottom Tier
#1 (best)#348 (worst)
#336Peer
#337Peer
#338This company
#339Peer
#340Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

33% of reviews positive, 66% negative

33%
positive
  • Positive33%
  • Neutral2%
  • Negative66%

Sentiment Balance

Covering September 2026 — 81 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 69% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Included in the full report

Unlock the full report — $4.99

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Travel & Hospitality