Based on public reviews and response behavior.
257 reviews over 957 days (about 8.2 per month). Busiest month: 13% of reviews. Languages: en 93%, unknown 5%, fr 2%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
26.8
Industry average 61.2
34.4 below average
Rating
2.48
Industry average 3.92
1.44 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
35% of reviews positive, 64% negative
Covering August 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 4% of reviews in this period, with 96% negative and 0% neutral.
Share of theme mentions
Themes extracted from 257 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.116). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 26.8 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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