Cabins of the Smoky Mountains

Travel & Hospitality • United Statescabinsofthesmokymountains.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

3.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#130of 150

Top 87% · Bottom Tier

#1 (best)#150 (worst)

#128Peer

#129Peer

#130This company

#131Peer

#132Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral1%
Negative36%

Sentiment Balance

Covering October 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 551 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

20.7%

Product Quality

18.3%

Customer Support

15.1%

Problem Resolution

11.6%

Response Speed

8.5%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 40.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

42.5%

4★

16.2%

3★

6.2%

2★

6.2%

1★

29.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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