Travel & Hospitality • United Statescabinsofthesmokymountains.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 2,283 days (about 1.3 per month). Busiest month: 9% of reviews. Languages: en 100%.
Travel & Hospitality average: score 63.7, rating 4.01 stars, reply rate 40.1%, over 909 ranked companies · benchmark 25 Oct 2026
Score
27.1
Industry average 63.7
36.6 below average
Rating
2.13
Industry average 4.01
1.88 below average
Reply rate
—
Industry average 40.1%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
37% of reviews positive, 60% negative
Covering October 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 909 ranked companies in Travel & Hospitality (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.212 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.248). Review the worst months in the trend data to identify specific operational or product issues.
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