Colonial Properties Cabin & Resort Rentals

Travel & Hospitality • Pigeon Forgesmokymtndreams.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

4.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#105of 150

Top 70% · Mid Pack

#1 (best)#150 (worst)

#103Peer

#104Peer

#105This company

#106Peer

#107Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 26% negative

74%

positive

Positive74%
Neutral1%
Negative26%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 554 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.8%

Loyalty

16.8%

Customer Support

16.5%

Onboarding

12.8%

Pricing

9.0%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 9.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 28.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

58.7%

4★

15.7%

3★

8.7%

2★

3.7%

1★

13.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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