Based on public reviews and response behavior.
556 reviews over 3,787 days (about 4.5 per month). Busiest month: 24% of reviews. Languages: en 84%, unknown 13%, fr 2%.
Travel & Hospitality average: score 64.0, rating 4.07 stars, reply rate 42.8%, over 695 ranked companies · benchmark 3 Nov 2026
Score
35.7
Industry average 64.0
28.3 below average
Rating
3.19
Industry average 4.07
0.88 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 50% negative
Covering August 2026 — 70 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 59% negative and 0% neutral.
Share of theme mentions
Themes from the 556 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 695 ranked companies in Travel & Hospitality (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.300 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.353). Review the worst months in the trend data to identify specific operational or product issues.
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