Waste Management customer reviews: the 2026 benchmark
CustomerEye analysed 107 Waste Management companies, which average an overall score of 67.3 out of 100 across 9,860 customer reviews. Across the industry, Problem Resolution is the weakest theme, with an average sentiment of 73.2 out of 100.
Headline figures
- Companies analysed
- 107
- Average score
- 67.3 / 100
- Average rating
- 4.50 / 5
- Positive reviews
- 81.9%
- Reviews behind the benchmark
- 9,860
19 of these companies show a rising review trend.
Highest-scoring Waste Management companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Rubbish Removal UK | 94.8 | 5.00 | 58 |
| 2 | Concept Management Consulting Limited | 93.6 | 5.00 | 100 |
| 3 | Mattress Recycling Services | 93.5 | 4.92 | 87 |
| 4 | Quickwasters | 92.3 | 5.00 | 100 |
| 5 | Rubbish.com | 91.1 | 4.89 | 100 |
| 6 | Crapperandsons | 90.6 | 4.96 | 84 |
| 7 | WasteOut | 90.6 | 4.97 | 100 |
| 8 | JM Clark Limited | 90.2 | 4.90 | 88 |
| 9 | Budget Skip Services Ltd | 88.6 | 4.76 | 55 |
| 10 | D&E Roberts Ltd | 88.2 | 4.97 | 157 |
What Waste Management customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Waste Management: average sentiment by theme
| Category | Value (score) |
|---|---|
| Problem Resolution | 73.2 score |
| Communication | 76.1 score |
| Pricing | 78 score |
| Delivery Shipping | 78.2 score |
| Response Speed | 80.7 score |
| Loyalty | 83 score |
| Customer Support | 83.9 score |
| Value For Money | 85.9 score |
| Onboarding | 86.2 score |
| Product Quality | 87 score |