Based on public reviews and response behavior.
100 reviews over 545 days (about 5.6 per month). Busiest month: 17% of reviews. Languages: en 100%.
Waste Management average: score 67.5, rating 4.50 stars, reply rate 47.8%, over 98 ranked companies · benchmark 16 Oct 2026
Score
92.3
Industry average 67.5
24.8 above average
Rating
5.00
Industry average 4.50
0.50 above average
Reply rate
—
Industry average 47.8%
not measured
Among ranked Waste Management companies
Only companies with enough recent, scoreable reviews are ranked.
93% of reviews positive, 6% negative
Covering February 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 98 ranked companies in Waste Management (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 92.3 places the company in the top quarter of about 100 ranked Waste Management companies (75th percentile: 77). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 98% of reviews against an industry average of 48%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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