Based on public reviews and response behavior.
100 reviews over 1,096 days (about 2.8 per month). Busiest month: 13% of reviews. Languages: en 100%.
Waste Management average: score 67.1, rating 4.48 stars, reply rate 47.4%, over 99 ranked companies · benchmark 17 Oct 2026
Score
45.4
Industry average 67.1
21.7 below average
Rating
3.47
Industry average 4.48
1.01 below average
Reply rate
—
Industry average 47.4%
not measured
Among ranked Waste Management companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 34% negative
Covering August 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 99 ranked companies in Waste Management (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.622). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 45.4 sits in the bottom quarter of about 100 ranked Waste Management companies (25th percentile: 60, median: 70). The weakest topic and the reply rate are the two levers that move this score fastest.
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