Software & Web Services customer reviews: the 2026 benchmark
CustomerEye analysed 3,359 Software & Web Services companies, which average an overall score of 60.4 out of 100 across 684,242 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 68.4 out of 100.
Headline figures
- Companies analysed
- 3,359
- Average score
- 60.4 / 100
- Average rating
- 4.09 / 5
- Positive reviews
- 72.6%
- Reviews behind the benchmark
- 684,242
802 of these companies show a rising review trend.
Highest-scoring Software & Web Services companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | A9 Competitions | 97.9 | 4.89 | 83 |
| 2 | volunteero.org | 97.4 | 4.83 | 66 |
| 3 | Webahead Internet | 97.3 | 4.88 | 100 |
| 4 | Collegia FreePayroll | 97.0 | 4.97 | 100 |
| 5 | Notebird | 96.3 | 5.00 | 90 |
| 6 | WealthCharts | 96.1 | 4.92 | 192 |
| 7 | Click Start Digital | 96.1 | 4.85 | 100 |
| 8 | OSAM Websites | 96.0 | 4.96 | 103 |
| 9 | Duogeeks Web Design | 95.9 | 4.92 | 95 |
| 10 | Campaign Master (UK) Ltd | 95.8 | 4.90 | 70 |
What Software & Web Services customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Software & Web Services: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 68.4 score |
| Delivery Shipping | 69.3 score |
| Pricing | 70 score |
| Problem Resolution | 73 score |
| Loyalty | 76.5 score |
| Response Speed | 76.7 score |
| Value For Money | 77.6 score |
| Customer Support | 78.1 score |
| Onboarding | 82 score |
| Product Quality | 82.7 score |