Customereye

CallTools.com

Software & Web Servicescalltools.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 139 days (about 22 per month). Busiest month: 28% of reviews. Languages: en 100%.

Overall Score

93/100
Short observation window (139 days)
+8.3 vs. last month5.00 ★ average rating · 100 reviews
93/100 from 100 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 59.3, rating 4.06 stars, reply rate 36.2%, over 1,909 ranked companies · benchmark 4 Oct 2026

Score

92.7

Industry average 59.3

33.4 above average

Rating

5.00

Industry average 4.06

0.94 above average

Reply rate

—

Industry average 36.2%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#24of 1909 ranked in Software & Web Services
Top 1% · Top Tier
#1 (best)#1909 (worst)
#22Peer
#23Peer
#24This company
#25Peer
#26Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

90% of reviews positive, 8% negative

90%
positive
  • Positive90%
  • Neutral2%
  • Negative8%

Sentiment Balance

Covering September 2026 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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