Real Estate & Property customer reviews: the 2026 benchmark
CustomerEye analysed 1,138 Real Estate & Property companies, which average an overall score of 68.8 out of 100 across 184,536 customer reviews. Across the industry, Delivery Shipping is the weakest theme, with an average sentiment of 71.8 out of 100.
Headline figures
- Companies analysed
- 1,138
- Average score
- 68.8 / 100
- Average rating
- 4.36 / 5
- Positive reviews
- 81.4%
- Reviews behind the benchmark
- 184,536
309 of these companies show a rising review trend.
Highest-scoring Real Estate & Property companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Coppenwall Estate Agents Rossendale | 96.6 | 4.96 | 100 |
| 2 | Smithfield Serviced & Virtual Offices | 96.3 | 4.95 | 100 |
| 3 | Hardisty Estate Agents | 96.2 | 4.93 | 200 |
| 4 | Morgan Sloane Chartered Surveyors | 96.1 | 4.98 | 100 |
| 5 | Norwich New Build Snagging | 95.7 | 5.00 | 100 |
| 6 | William Davis Homes | 95.7 | 4.60 | 100 |
| 7 | EPC Professional Services | 95.6 | 5.00 | 100 |
| 8 | Dan Thomas & Co | 95.5 | 4.96 | 100 |
| 9 | rivermeadglobal.com | 95.4 | 4.91 | 90 |
| 10 | Ashton Lee Surveyors | 95.4 | 5.00 | 81 |
What Real Estate & Property customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Real Estate & Property: average sentiment by theme
| Category | Value (score) |
|---|---|
| Delivery Shipping | 71.8 score |
| Pricing | 73.5 score |
| Communication | 75.2 score |
| Problem Resolution | 75.4 score |
| Value For Money | 76.3 score |
| Response Speed | 80.3 score |
| Loyalty | 81.4 score |
| Customer Support | 82.6 score |
| Product Quality | 84.9 score |
| Onboarding | 85.7 score |