Customereye

Student

Real Estate & Property • United Kingdomstudent.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

38/100
+15.8 vs. last month3.10 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#90of 92
Top 98% · Bottom Tier
#1 (best)#92 (worst)
#88Peer
#89Peer
#90This company
#91Peer
#92Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 45% negative

54%
positive
  • Positive54%
  • Neutral1%
  • Negative45%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.9%
Product Quality
14.3%
Loyalty
13.9%
Problem Resolution
10.0%
Pricing
9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 14.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating
5
38.0%
4
10.5%
3
8.3%
2
9.3%
1
33.8%

Based on 600 analyzed reviews. Sentiment is slipping: 27.8% of reviews in the last three months were positive, compared with 57.4% in the three months before that.

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