Wain Homes

Real Estate & Property • United Kingdomwainhomes.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−8.9 vs. last month4.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#17of 92

Top 18% · Top Tier

#1 (best)#92 (worst)

#15Peer

#16Peer

#17This company

#18Peer

#19Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 19% negative

81%

positive

Positive81%
Neutral0%
Negative19%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.7%

Product Quality

14.8%

Loyalty

14.6%

Problem Resolution

11.8%

Response Speed

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 5.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 21.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

71.8%

4★

4.2%

3★

2.7%

2★

1.5%

1★

19.8%

Based on 600 analyzed reviews. Sentiment is improving: 87.0% of reviews in the last three months were positive, compared with 76.2% in the three months before that.

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