Cala Homes

Real Estate & Property • United Kingdomcala.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

72/100

+15.0 vs. last month4.75 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#6of 92

Top 7% · Top Tier

#1 (best)#92 (worst)

#4Peer

#5Peer

#6This company

#7Peer

#8Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 10% negative

90%

positive

Positive90%
Neutral0%
Negative10%

Sentiment Balance

Covering November 2024 — 30 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 97% of reviews in this period, with 3% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.5%

Product Quality

18.0%

Loyalty

13.6%

Problem Resolution

12.0%

Onboarding

8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 9.8% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.0%

4★

1.7%

3★

0.5%

2★

0.5%

1★

5.3%

Based on 601 analyzed reviews. Sentiment is slipping: 85.9% of reviews in the last three months were positive, compared with 96.6% in the three months before that.

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