Customereye

FamilySearch

Media & Content • United Stateswww.familysearch.org

Review data last updated .

Based on public reviews and response behavior.

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1,903 reviews over 4,473 days (about 13 per month). Busiest month: 7% of reviews. Languages: en 90%, unknown 8%, es 1%.

Overall Score

45/100
+5.7 vs. last month3.82 ★ average rating · 1,903 reviews
45/100 from 1,903 reviews over 106 months, high confidence.

Media & Content average: score 59.1, rating 3.90 stars, reply rate 29.8%, over 825 ranked companies · benchmark 31 Oct 2026

Score

44.8

Industry average 59.1

14.3 below average

Rating

3.82

Industry average 3.90

0.08 below average

Reply rate

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Industry average 29.8%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#651of 825 ranked in Media & Content
Top 79% · Bottom Tierup 190 from last month
#1 (best)#825 (worst)
#649Peer
#650Peer
#651This company
#652Peer
#653Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

62% of reviews positive, 36% negative

62%
positive
  • Positive62%
  • Neutral2%
  • Negative36%

Sentiment Balance

Covering October 2026 — 13 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 46% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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