Customereye

FamilySearch

Media & Contentwww.familysearch.org

Review data last updated .

Based on public reviews and response behavior.

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1,857 reviews over 4,419 days (about 13 per month). Busiest month: 7% of reviews. Languages: en 99%, de 0%, it 0%.

Overall Score

43/100
−2.9 vs. last month3.83 ★ average rating · 1,857 reviews
43/100 from 1,857 reviews over 104 months, high confidence.

Media & Content average: score 57.3, rating 4.05 stars, reply rate 29.2%, over 384 ranked companies · benchmark 16 Sept 2026

Score42.8vs 57.314.5Rating3.83vs 4.050.22Reply ratevs 29.2%

Competitive Performance Rank

Among ranked Media & Content companies

#331of 384 ranked in Media & Content
Top 86% · Bottom Tier
#1 (best)#384 (worst)
#329Peer
#330Peer
#331This company
#332Peer
#333Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%
positive
  • Positive58%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering August 2026 — 73 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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