Customereye

EagleSaver

Media & Content • United Stateswww.eaglesaver.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−15.9 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#118of 172
Top 69% · Mid Pack
#1 (best)#172 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
18.8%
Response Speed
16.2%
Loyalty
13.5%
Delivery Shipping
12.2%
Pricing
10.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
71.8%
4
12.0%
3
4.7%
2
3.7%
1
7.8%

Based on 600 analyzed reviews. Sentiment is slipping: 86.7% of reviews in the last three months were positive, compared with 96.5% in the three months before that.

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