Customereye

Dorothyperkins

Apparel & Fashionwww.dorothyperkins.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

148 reviews over 378 days (about 12 per month). Busiest month: 16% of reviews. Languages: en 100%.

Overall Score

28/100
−37.5 vs. last month1.31 ★ average rating · 148 reviews
28/100 from 148 reviews over 13 months, moderate confidence.

Apparel & Fashion average: score 64.5, rating 4.25 stars, reply rate 38.3%, over 2,361 ranked companies · benchmark 30 Oct 2026

Score

27.8

Industry average 64.5

36.7 below average

Rating

1.31

Industry average 4.25

2.94 below average

Reply rate

—

Industry average 38.3%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2307of 2361 ranked in Apparel & Fashion
Top 98% · Bottom Tierup 857 from last month
#1 (best)#2361 (worst)
#2305Peer
#2306Peer
#2307This company
#2308Peer
#2309Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

22% of reviews positive, 78% negative

22%
positive
  • Positive22%
  • Neutral0%
  • Negative78%

Sentiment Balance

Covering October 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Loyalty
Hidden
Customer Support
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Apparel & Fashion