Louis Vuitton

Apparel & Fashionwww.louisvuitton.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−16.7 vs. last month1.88 ★ average rating · 724 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#298of 330

Top 90% · Bottom Tier

#1 (best)#330 (worst)

#296Peer

#297Peer

#298This company

#299Peer

#300Peer

Overall Customer Sentiment

Below Average

31% of reviews positive, 68% negative

31%

positive

Positive31%
Neutral1%
Negative68%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 712 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Loyalty

15.2%

Delivery Shipping

12.9%

Product Quality

11.2%

Communication

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 68.4% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

17.5%

4★

2.8%

3★

3.2%

2★

3.5%

1★

73.1%

Based on 724 analyzed reviews. Sentiment is slipping: 61.5% of reviews in the last three months were positive, compared with 76.5% in the three months before that.

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