I N C H ²

Apparel & Fashion • United Kingdomwww.inch2.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

26/100

−19.4 vs. last month1.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#326of 330

Top 99% · Bottom Tier

#1 (best)#330 (worst)

#324Peer

#325Peer

#326This company

#327Peer

#328Peer

Overall Customer Sentiment

Below Average

33% of reviews positive, 66% negative

33%

positive

Positive33%
Neutral1%
Negative66%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.7%

Pricing

14.4%

Loyalty

13.7%

Communication

13.2%

Response Speed

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•48 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

20.2%

4★

4.2%

3★

0.8%

2★

0.5%

1★

74.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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