Couchsurfing

Travel & Hospitality • United Stateswww.couchsurfing.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−8.3 vs. last month2.29 ★ average rating · 1,085 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#141of 150

Top 94% · Bottom Tier

#1 (best)#150 (worst)

#139Peer

#140Peer

#141This company

#142Peer

#143Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 56% negative

43%

positive

Positive43%
Neutral1%
Negative56%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,033 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

22.1%

Loyalty

15.4%

Customer Support

13.8%

Product Quality

13.3%

Communication

11.8%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 22.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 55.7% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

23.1%

4★

8.4%

3★

3.6%

2★

4.2%

1★

60.6%

Based on 1,085 analyzed reviews. Sentiment is holding steady: 15.0% of reviews in the last three months were positive, compared with 13.6% in the three months before that.

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