Based on public reviews and response behavior.
1,101 reviews over 5,193 days (about 6.5 per month). Busiest month: 20% of reviews. Languages: en 98%, fr 1%, de 1%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
31.4
Industry average 61.2
29.8 below average
Rating
2.44
Industry average 3.92
1.48 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
39% of reviews positive, 60% negative
Covering August 2026 — 172 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 72% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,101 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.244 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.184). Review the worst months in the trend data to identify specific operational or product issues.
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