Customereye

Lufthansa

Travel & Hospitality • United Stateswww.lufthansa.com

Review data last updated .

Based on public reviews and response behavior.

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2,019 reviews over 6,394 days (about 9.6 per month). Busiest month: 14% of reviews. Languages: en 70%, us 25%, de 3%.

Overall Score

31/100
+24.0 vs. last month2.65 ★ average rating · 2,019 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#233of 249
Top 94% · Bottom Tier
#1 (best)#249 (worst)
#231Peer
#232Peer
#233This company
#234Peer
#235Peer

10 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

38% of reviews positive, 61% negative

38%
positive
  • Positive38%
  • Neutral1%
  • Negative61%

Sentiment Balance

Covering August 2026 — 64 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 52% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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