Based on public reviews and response behavior.
2,019 reviews over 6,394 days (about 9.6 per month). Busiest month: 14% of reviews. Languages: en 95%, de 3%, fr 0%.
Travel & Hospitality average: score 64.1, rating 4.08 stars, reply rate 42.7%, over 693 ranked companies · benchmark 31 Oct 2026
Score
30.5
Industry average 64.1
33.6 below average
Rating
2.65
Industry average 4.08
1.43 below average
Reply rate
—
Industry average 42.7%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 61% negative
Covering August 2026 — 64 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 52% negative and 2% neutral.
Share of theme mentions
Themes from the 2,019 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 693 ranked companies in Travel & Hospitality (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.458 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 30.5 sits in the bottom quarter of about 700 ranked Travel & Hospitality companies (25th percentile: 53, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99
