Bravofly

Travel & Hospitalitywww.bravofly.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

2.76 ★ average rating · 786 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#146of 150

Top 97% · Bottom Tier

#1 (best)#150 (worst)

#144Peer

#145Peer

#146This company

#147Peer

#148Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 57% negative

40%

positive

Positive40%
Neutral2%
Negative57%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 717 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.9%

Pricing

16.4%

Communication

12.0%

Loyalty

11.9%

Response Speed

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH92/100

92/100

signal score

•Built from a negative-review share of 57.4% across this company's analyzed reviews.
•26 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

34.5%

4★

9.0%

3★

3.3%

2★

3.9%

1★

49.2%

Based on 786 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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