Travel & Hospitality • United Stateswww.celebritycruises.com
Review data last updated .
Based on public reviews and response behavior.
192 reviews over 1,115 days (about 5.2 per month). Busiest month: 12% of reviews. Languages: en 97%, es 2%, de 1%.
Travel & Hospitality average: score 64.7, rating 4.11 stars, reply rate 43.3%, over 670 ranked companies · benchmark 3 Nov 2026
Score
47.2
Industry average 64.7
17.5 below average
Rating
2.45
Industry average 4.11
1.66 below average
Reply rate
—
Industry average 43.3%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 56% negative
Covering August 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 53% negative and 0% neutral.
Share of theme mentions
Themes from the 192 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 670 ranked companies in Travel & Hospitality (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.207 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.397). Review the worst months in the trend data to identify specific operational or product issues.
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