Based on public reviews and response behavior.
100 reviews over 1,001 days (about 3 per month). Busiest month: 29% of reviews. Languages: en 99%, de 1%.
Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 30 Sept 2026
Score
46.8
Industry average 61.1
14.3 below average
Rating
3.67
Industry average 4.01
0.34 below average
Reply rate
—
Industry average 43.7%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 29% negative
Covering November 2023 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 550 ranked companies in Travel & Hospitality (benchmark 30 Sept 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.113 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.171). Review the worst months in the trend data to identify specific operational or product issues.
