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Travel & Hospitality • United Statessuper.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−2.7 vs. last month4.17 ★ average rating · 2,031 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#91of 150

Top 61% · Mid Pack

#1 (best)#150 (worst)

#89Peer

#90Peer

#91This company

#92Peer

#93Peer

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering July 2026 — 1,021 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 32% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,017 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

21.9%

Pricing

21.8%

Product Quality

14.6%

Loyalty

9.3%

Customer Support

9.2%

Most feedback concerns Onboarding.

The most common complaint theme is Loyalty, making up 9.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 30.9% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

70.6%

4★

9.0%

3★

2.6%

2★

2.7%

1★

15.1%

Based on 2,031 analyzed reviews. Sentiment is improving: 82.5% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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