Based on public reviews and response behavior.
600 reviews over 52 days (about 351 per month). Busiest month: 53% of reviews — one month dominates this sample.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 14 Oct 2026
Score
47.6
Industry average 61.3
13.7 below average
Rating
4.51
Industry average 3.93
0.58 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering October 2024 — 285 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 25% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 47.6 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 100% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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