Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
75% of reviews positive, 24% negative
Covering October 2024 — 285 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 25% negative and 1% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Response Speed, making up 13.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews.
