Based on public reviews and response behavior.
100 reviews over 703 days (about 4.3 per month). Busiest month: 12% of reviews. Languages: en 44%, it 39%, fr 10%.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
49.4
Industry average 61.3
11.9 below average
Rating
1.49
Industry average 3.93
2.44 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
17% of reviews positive, 83% negative
Covering March 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.573 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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