Based on public reviews and response behavior.
194 reviews over 11 days (about 537 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 72%, de 27%, fr 1%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
39.7
Industry average 64.2
24.5 below average
Rating
4.04
Industry average 4.08
0.04 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 51% negative
Covering September 2026 — 194 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 51% negative and 0% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 194 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.242 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 39.7 sits in the bottom quarter of about 700 ranked Travel & Hospitality companies (25th percentile: 54, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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