Princess Cruises

Travel & Hospitalitywww.princess.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

+18.1 vs. last month2.17 ★ average rating · 1,367 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#145of 150

Top 97% · Bottom Tier

#1 (best)#150 (worst)

#143Peer

#144Peer

#145This company

#146Peer

#147Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 60% negative

38%

positive

Positive38%
Neutral2%
Negative60%

Sentiment Balance

Covering August 2026 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,367 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

14.2%

Customer Support

13.5%

Product Quality

13.1%

Delivery Shipping

12.5%

Problem Resolution

11.1%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 14.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100

80/100

signal score

•Built from a negative-review share of 60.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.2avg rating

5★

21.3%

4★

3.6%

3★

4.9%

2★

11.0%

1★

59.2%

Based on 1,367 analyzed reviews. Sentiment is holding steady: 10.3% of reviews in the last three months were positive, compared with 11.4% in the three months before that.

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