Based on public reviews and response behavior.
1,477 reviews over 995 days (about 45 per month). Busiest month: 10% of reviews. Languages: en 87%, unknown 12%, es 0%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.3%, over 981 ranked companies · benchmark 16 Oct 2026
Score
39.2
Industry average 61.2
22.0 below average
Rating
1.75
Industry average 3.92
2.17 below average
Reply rate
—
Industry average 39.3%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
25% of reviews positive, 74% negative
Covering September 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,477 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 981 ranked companies in Travel & Hospitality (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.119 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 39.2 sits in the bottom quarter of about 1,000 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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