Based on public reviews and response behavior.
100 reviews over 467 days (about 6.5 per month). Busiest month: 53% of reviews — one month dominates this sample. Languages: en 100%.
Travel & Hospitality average: score 61.3, rating 3.92 stars, reply rate 39.4%, over 978 ranked companies · benchmark 15 Oct 2026
Score
40.9
Industry average 61.3
20.4 below average
Rating
3.26
Industry average 3.92
0.66 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 39% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 978 ranked companies in Travel & Hospitality (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.703 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.097). Review the worst months in the trend data to identify specific operational or product issues.
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