Gotogate

Travel & Hospitality • USwww.gotogate.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−37.5 vs. last month2.35 ★ average rating · 835 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#94of 150

Top 63% · Mid Pack

#1 (best)#150 (worst)

#92Peer

#93Peer

#94This company

#95Peer

#96Peer

Overall Customer Sentiment

Mid Pack

31% of reviews positive, 68% negative

31%

positive

Positive31%
Neutral1%
Negative68%

Sentiment Balance

Covering April 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 814 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.3%

Customer Support

16.0%

Loyalty

12.6%

Communication

12.0%

Response Speed

10.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 68.3% across this company's analyzed reviews.
•24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.4avg rating

5★

28.9%

4★

4.0%

3★

2.2%

2★

3.0%

1★

62.0%

Based on 835 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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