Based on public reviews and response behavior.
434 reviews over 2,157 days (about 6.1 per month). Busiest month: 6% of reviews. Languages: en 99%, de 0%, es 0%.
Travel & Hospitality average: score 64.0, rating 4.07 stars, reply rate 42.8%, over 695 ranked companies · benchmark 3 Nov 2026
Score
47.8
Industry average 64.0
16.2 below average
Rating
2.73
Industry average 4.07
1.34 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
45% of reviews positive, 54% negative
Covering August 2026 — 16 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 69% negative and 0% neutral.
Share of theme mentions
Themes from the 434 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 695 ranked companies in Travel & Hospitality (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.273 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.8 sits in the bottom quarter of about 700 ranked Travel & Hospitality companies (25th percentile: 53, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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