eSky Travel

Travel & Hospitality • United Stateswww.esky.eu

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

+16.7 vs. last month3.02 ★ average rating · 628 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#140of 150

Top 93% · Bottom Tier

#1 (best)#150 (worst)

#138Peer

#139Peer

#140This company

#141Peer

#142Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 53% negative

45%

positive

Positive45%
Neutral2%
Negative53%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 605 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

15.1%

Onboarding

14.5%

Customer Support

13.8%

Communication

12.6%

Response Speed

11.8%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 53.3% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

41.2%

4★

9.9%

3★

2.7%

2★

1.8%

1★

44.4%

Based on 628 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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