Based on public reviews and response behavior.
100 reviews over 2,177 days (about 1.4 per month). Busiest month: 6% of reviews. Languages: en 96%, es 4%.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
48.0
Industry average 61.3
13.3 below average
Rating
2.55
Industry average 3.93
1.38 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
46% of reviews positive, 51% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.267 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.0 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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