Based on public reviews and response behavior.
100 reviews over 2,197 days (about 1.4 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 100%.
Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 29 Sept 2026
Score
48.2
Industry average 61.1
12.9 below average
Rating
3.77
Industry average 4.01
0.24 below average
Reply rate
—
Industry average 43.7%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 27% negative
Covering February 2021 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Included in the full report
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