MSC Cruises

Travel & Hospitality • Fort Lauderdale, FLwww.msccruisesusa.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

46/100

+0.6 vs. last month2.25 ★ average rating · 1,308 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#115of 150

Top 77% · Bottom Tier

#1 (best)#150 (worst)

#113Peer

#114Peer

#115This company

#116Peer

#117Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 61% negative

38%

positive

Positive38%
Neutral2%
Negative61%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,276 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.0%

Loyalty

13.6%

Product Quality

13.3%

Response Speed

11.1%

Pricing

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 60.5% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

21.4%

4★

5.4%

3★

7.3%

2★

8.6%

1★

57.3%

Based on 1,308 analyzed reviews. Sentiment is improving: 88.9% of reviews in the last three months were positive, compared with 75.4% in the three months before that.

Unlock full insights