Travel & Hospitality • Fort Lauderdale, FLwww.msccruisesusa.com
Review data last updated .
Based on public reviews and response behavior.
1,388 reviews over 3,359 days (about 13 per month). Busiest month: 9% of reviews. Languages: en 70%, unknown 23%, de 3%.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
48.9
Industry average 61.3
12.4 below average
Rating
2.97
Industry average 3.93
0.96 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
45% of reviews positive, 53% negative
Covering August 2026 — 58 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 43% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,388 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.491 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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