Holidu

Travel & Hospitality • Germanyholidu.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−11.6 vs. last month4.19 ★ average rating · 607 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#87of 150

Top 58% · Mid Pack

#1 (best)#150 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral0%
Negative21%

Sentiment Balance

Covering October 2024 — 23 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.9%

Loyalty

17.6%

Onboarding

13.4%

Customer Support

11.6%

Response Speed

8.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 7.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 21.4% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

63.9%

4★

16.1%

3★

6.3%

2★

2.1%

1★

11.5%

Based on 607 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 88.7% in the three months before that.

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