Based on public reviews and response behavior.
100 reviews over 1,492 days (about 2 per month). Busiest month: 10% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.7, rating 4.01 stars, reply rate 42.5%, over 672 ranked companies · benchmark 6 Oct 2026
Score
49.3
Industry average 61.7
12.4 below average
Rating
2.11
Industry average 4.01
1.90 below average
Reply rate
—
Industry average 42.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 54% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Travel & Hospitality (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.364 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.588). Review the worst months in the trend data to identify specific operational or product issues.
