Customereye

Holiday Inn Express

Travel & Hospitalityhiexpress.com

Review data last updated .

Based on public reviews and response behavior.

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170 reviews over 382 days (about 14 per month). Busiest month: 15% of reviews. Languages: en 94%, de 4%, fr 1%.

Overall Score

44/100
−33.4 vs. last month2.01 ★ average rating · 170 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#192of 245
Top 78% · Bottom Tier
#1 (best)#245 (worst)
#190Peer
#191Peer
#192This company
#193Peer
#194Peer

10 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

39% of reviews positive, 59% negative

39%
positive
  • Positive39%
  • Neutral1%
  • Negative59%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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