Based on public reviews and response behavior.
100 reviews over 953 days (about 3.2 per month). Busiest month: 9% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 30 Sept 2026
Score
44.4
Industry average 61.1
16.7 below average
Rating
2.06
Industry average 4.01
1.95 below average
Reply rate
—
Industry average 43.7%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
41% of reviews positive, 58% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 550 ranked companies in Travel & Hospitality (benchmark 30 Sept 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.431 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 44.4 sits in the bottom quarter of about 550 ranked Travel & Hospitality companies (25th percentile: 49, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
