Based on public reviews and response behavior.
100 reviews over 3,112 days (about 1 per month). Busiest month: 5% of reviews. Languages: en 83%, fr 7%, es 3%.
Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 30 Sept 2026
Score
45.0
Industry average 61.1
16.1 below average
Rating
2.64
Industry average 4.01
1.37 below average
Reply rate
—
Industry average 43.7%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 48% negative
Covering May 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 550 ranked companies in Travel & Hospitality (benchmark 30 Sept 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.343 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.361). Review the worst months in the trend data to identify specific operational or product issues.
