Based on public reviews and response behavior.
10 days of reviews, with a steady monthly review flow. Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.
Travel & Hospitality average: score 64.8, rating 4.12 stars, reply rate 43.4%, over 663 ranked companies · benchmark 5 Nov 2026
Score
45.1
Industry average 64.8
19.7 below average
Rating
4.55
Industry average 4.12
0.43 above average
Reply rate
—
Industry average 43.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 25% negative
Covering October 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 25% negative and 7% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 663 ranked companies in Travel & Hospitality (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.197 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 45.1 sits in the bottom quarter of about 650 ranked Travel & Hospitality companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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