Based on public reviews and response behavior.
4,715 days of reviews, with a sparse monthly review flow. Busiest month: 18% of reviews. Languages: en 93%, de 3%, fr 3%.
Travel & Hospitality average: score 64.8, rating 4.12 stars, reply rate 43.4%, over 663 ranked companies · benchmark 5 Nov 2026
Score
45.4
Industry average 64.8
19.4 below average
Rating
2.20
Industry average 4.12
1.92 below average
Reply rate
—
Industry average 43.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
41% of reviews positive, 58% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 46% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 663 ranked companies in Travel & Hospitality (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.236 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 45.4 sits in the bottom quarter of about 650 ranked Travel & Hospitality companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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